Privacy Policy

1. Introduction

SocialFeedly Inc. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable Canadian privacy laws.

2. Company Information

3. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Account credentials and profile information
• Payment and billing information
• Social media account information and access tokens
• Communications with our support team

Technical Information

• IP address and device information
• Browser type and operating system
• Usage data and platform analytics
• Cookies and similar tracking technologies
• Log files and error reports

Social Media Data

With your explicit consent, we access and process data from your connected social media accounts to provide our services, including posts, comments, messages, and analytics data.

4. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our social media management services
• Processing payments and managing your account
• Communicating with you about our services
• Improving our platform and developing new features
• Ensuring platform security and preventing fraud
• Complying with legal obligations
• Providing customer support

5. Legal Basis for Processing (PIPA Compliance)

Under British Columbia's Personal Information Protection Act (PIPA), we collect and use personal information for the following purposes:

• With your consent for specific processing activities
• To fulfill our contractual obligations to provide services
• For legitimate business interests that don't override your privacy rights
• To comply with legal obligations under Canadian law

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our platform, including cloud hosting, payment processing, and customer support services.

Social Media Platforms

We share information with social media platforms as necessary to provide our services, in accordance with their respective APIs and terms of service.

Legal Requirements

We may disclose information when required by Canadian law, court order, or regulatory authority.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• AES-256 encryption for stored sensitive data
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as required by Canadian law. Account data is typically deleted within 90 days of account termination, except where longer retention is required by law.

9. Your Privacy Rights (Under PIPA)

Under British Columbia's PIPA, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for certain processing activities
• Complaint: File a complaint with the BC Privacy Commissioner

To exercise these rights, contact us at contact@socialfeedly.com or (604) 341-4909.

10. International Data Transfers

Your personal information may be stored and processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally, in compliance with Canadian privacy laws.

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser. Our cookies include:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us improve our services
• Preference cookies: Remember your settings and preferences

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. The updated policy will be effective when posted.

14. Privacy Officer Contact